Wilmington, DE – Pat’s article titled: “Managing Difficult People and Their Use of Technology” was published in The Journal of the Delaware State Bar Association. Technology did not create difficult people, but it has multiplied their weapons arsenal. When interacting with a difficult person, whether or not the interaction is amplified by digital technology, we can rely on proven methods to shift from an adversarial or toxic interaction to rational problem solving. Importantly, don’t react immediately, but instead stop and think before responding when faced with a difficult encounter. The full article may be found on the DSBA website here: CLICK HERE
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